HOUSTON, TX – 25/03/2026 – (SeaPRwire) – HCSS has been recognized with six major accolades at the 2026 Stevie® Awards, reinforcing its position as a standout performer in customer service within the construction software sector. The honors include three Gold Stevie® Awards and the highly regarded People’s Choice Award for Favorite Customer Service, reflecting both industry validation and strong user endorsement.
At a time when many technology providers are accelerating the shift toward automation and AI-driven support, HCSS continues to emphasize a service model rooted in human engagement. The company’s consistent recognition—now spanning six consecutive years—highlights the effectiveness of this approach. Among this year’s distinctions, the Gold award for Contact Center of the Year stands out as a testament to its long-standing commitment to combining advanced technology with personalized service.
A key factor behind HCSS’s success is its industry-leading 98.78% First Call Resolution (FCR) rate, a metric that underscores its ability to resolve customer issues promptly and effectively. Unlike many competitors that rely heavily on automated systems, HCSS provides around-the-clock, year-round support delivered by highly trained product experts based at its Sugar Land, Texas headquarters.
According to Patrick Babb, Director of Technical Support at HCSS, the company’s performance metrics represent more than operational efficiency. They reflect meaningful, real-time support for contractors working in demanding field environments. This perspective aligns with feedback from Stevie Award judges, who highlighted the company’s combination of strong product capabilities and authentic care for its users as a defining strength.
In addition to panel evaluations, HCSS’s receipt of the People’s Choice Stevie® Award further underscores the loyalty and satisfaction of its customer base. The recognition signals that the company’s emphasis on human-centered support resonates strongly with its users.
HCSS maintains that even the most advanced software solutions require dependable human backing to deliver true value. By investing in both its technology and its people, the company continues to refine its service model and strengthen its relationships with customers.
For more information, visit www.hcss.com.
About HCSS
HCSS is a leading provider of construction management software tailored for heavy civil and infrastructure projects. Since its founding in 1986, the company has developed solutions designed in close collaboration with industry professionals. Its platform, which includes HeavyBid, HeavyJob, and HCSS Fleet, integrates operations across the office, field, and equipment management to provide real-time insights and improve workflow efficiency. Recognized as both an innovator and industry leader, HCSS remains focused on delivering customer-centric solutions supported by award-winning 24/7/365 service.
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